Privacy Policy

Privacy Policy

Last updated: March 30, 2026

Introduction

Welcome to Wannago. We are committed to protecting your privacy and ensuring you have a positive experience on our platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Information We Collect

Account Information

When you create an account on Wannago, we collect:

  • Email address
  • Username and display name
  • Profile picture (optional)
  • Authentication credentials

User-Generated Content

We collect and store content you create on our platform, including:

  • Questions and answers about travel destinations and trips
  • Experience reviews and trip reports
  • Comments and replies
  • Photos and media you upload
  • Trip interests and travel preferences

Usage Information

We automatically collect information about how you interact with our platform:

  • Pages visited and features used
  • Destinations and trips you follow
  • Search queries and filters applied
  • Device information (browser type, operating system)
  • IP address and approximate location
  • Cookies and similar tracking technologies

How We Use Your Information

We use your information to:

  • Provide and improve our services: Deliver the core functionality of Wannago, including community features, search, and personalized recommendations
  • Personalize your experience: Show you relevant trips, destinations, and content based on your interests and activity
  • Facilitate connections: Enable you to follow destinations, trips, and tour operators that interest you
  • Communicate with you: Send important updates, respond to your inquiries, and notify you about activity on your posts
  • Ensure safety and security: Detect and prevent fraud, spam, and abuse of our platform
  • Analyze and improve: Understand how our platform is used and make data-driven improvements
  • Comply with legal obligations: Fulfill our legal and regulatory requirements

Information Sharing and Disclosure

Public Information

Content you post on Wannago (questions, answers, reviews, comments) is public by default and can be viewed by anyone. Your username and profile picture are displayed alongside your public content.

Tour Operators and Travel Partners

When you express interest in a trip or indicate you're going on a departure, this information may be visible to other community members and shared with the relevant tour operator to facilitate bookings and provide you with relevant information.

Service Providers

We share information with trusted third-party service providers who help us operate our platform, including:

  • Cloud hosting and infrastructure providers (Vercel, Supabase)
  • Analytics providers to understand platform usage
  • Email service providers for transactional communications
  • Error tracking and monitoring services (Sentry)

Legal Requirements

We may disclose your information if required by law, legal process, or government request, or if we believe disclosure is necessary to:

  • Comply with legal obligations
  • Protect our rights, property, or safety
  • Prevent fraud or security issues
  • Respond to emergencies

Your Rights and Choices

Access and Update

You can access and update your account information at any time through your profile settings.

Delete Your Content

You can delete posts, comments, and other content you've created. Note that deleted content may remain in backups for a limited time.

Account Deletion

You can request deletion of your account by contacting us. We will delete your personal information, though some data may be retained as required by law.

Opt-Out of Communications

You can manage your notification preferences in your account settings to control which emails you receive from us.

Data Export

You can request a copy of your data by contacting us. We will provide your information in a portable format.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Keep you logged in
  • Remember your preferences
  • Understand how you use our platform
  • Improve performance and user experience

You can control cookies through your browser settings, but disabling cookies may limit your ability to use certain features.

Data Security

We implement appropriate technical and organizational measures to protect your information, including:

  • Encryption of data in transit and at rest
  • Regular security assessments and updates
  • Access controls and authentication
  • Secure backup and recovery procedures

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Children's Privacy

Wannago is not intended for users under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of Wannago after changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Data Protection Rights (GDPR)

If you are located in the European Economic Area (EEA), you have certain rights under GDPR, including:

  • Right to access: Request a copy of your personal data
  • Right to rectification: Correct inaccurate or incomplete data
  • Right to erasure: Request deletion of your data (right to be forgotten)
  • Right to restrict processing: Limit how we use your data
  • Right to data portability: Receive your data in a portable format
  • Right to object: Object to processing of your data
  • Right to withdraw consent: Withdraw consent at any time

To exercise these rights, please contact us at privacy@wannago.world.